Why Netflix make the best thumbnails on the internet?
Importance of thumbnails Netflix has a dedicated team for optimising thumbnails. They realised if they don't capture a member’s attention within 90 seconds... They’d likely lose interest and move on to another activity. Netflix's research found • Thumbnails were the biggest influence on users watching content • It made up 82% of their focus while browsing Netflix • They spent 1.8 secs on each thumbnail • They look at the thumbnail first and then decide to look at additional details Testing After realising their importance, Netflix started testing different thumbnails. They were surprised by the drastic impact optimising thumbnails had. Using better thumbnails significantly increased streaming hours and engagement. Here's how they did it: 1.Emotion Emotion is very effective at getting across a lot of information and increasing engagement. They found that expressive faces (which humans are hardwired to respond to) compel people to click. •Expressive fa...