10 Basic Metrices Every Business Owner Should Know
1. Annual Contract Value (ACV) How much is each contract worth per year? Total monthly contract x 12 = ACV Ex: $1,500 x 12 = $18,000 ACV 2. Annual Recurring Revenue (ARR) Identifies how much recurring $ your biz makes per year. (Overall subscription cost per year + Recurring revenue from add-ons or upgrades) - Revenue lost from cancellations = ARR Ex: ($1M/yr Subscriptions + $200k Recurring upsells) - $300k Lost to churn = $900k ARR 3. Average Revenue Per User (ARPU) Quantifies the $ value of each customer. Total revenue / Average # of users = ARPU Ex: $1M/yr Revenue / 1,000 Users = $1,000 ARPU 4. Customer Acquisition Cost (CAC) Identifies the total cost to get a new customer. (Cost of sales + Cost of marketing) / New customers acquired = CAC Ex: ($500k Sales commissions + $500k Ad spend) / 10,000 Customers = $100 CAC 5.Customer Retention Cost (CRC) Quantifies your total cost to keep your customers happy & paying you. (Total cost of customer success + retention activities ) / numb